Help Center

Help Center

Shipping destinations:

  • We SHIP ONLY within the USA.

Shipping times:

  • Orders that need shipping take 7-14 business days to be processed. Once a tracking label is created, you will get an email that has your tracking number where you can then track your order!
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over $35 will have free shipping.
  • Orders under $35 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

  • We accept secure payments via Credit Cards, Debit Cards, Sezzle & PayPal. 
  • Cash on Delivery is available in the Mobile, AL area - HOWEVER - there will be a non refundable deposit applied to your order before we can do this. 


Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Sublimation Transfers

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)
- Item not in its original condition, is damaged or missing parts for reasons not due to our error
- Item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shelby@picklesandpopcorndesigns.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shelby@picklesandpopcorndesigns.com and send your item to: Pickles And Popcorn , 4665 Jacquelynn Court , Wilmer AL 36587, United States.


Shipping
To return your product, you should mail your product to: Pickles And Popcorn , 4665 Jacquelynn Court , Wilmer AL 36587, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days in most cases. If your order is larger, we will be in contact with you on shipping time frames!

Our support team is always happy to guide you at any step! Just send us an email to shelby@picklesandpopcorndesigns.com




  1. Where customers can track their orders? You will be given a tracking number once your shipping label has been created. From there you will be able to track your package. We mainly ship USPS, but occasionally will ship FedEx and UPS when and if needed. Your tracking number will show this and will tell you which company we shipped with.
  2. Is it possible to change the order and how it can be done? Orders cannot be changed after 24 hours of placing the order. After this time frame we have already began working on your order and have ordered any supplies needed to fulfill the order.
  3. If customer received only part of the whole order, what should be done? First, we apologize this has happened. We have many things in place to prevent this from happening, but we are only human and mistakes do happen. If you find that your order was not 100% fulfilled please send us an email to: shelby@picklesandpopcorndesigns.com
  4. Can a loyal customer get a discount? We do have a loyalty program set up! All you need to do is create an account! You earn points for shopping among other things. You can "cash out" whenever you want!
  5. When is the next promotion? Sales are run frequently in our Facebook Group, we'd love to have you join to stay up to date on all sales!
  6. Privacy policy. Found Here
  7. Refund Policy. Found Here
  8. How can an order be cancelled? Once an order is placed, it CANNOT be cancelled or changed. If you do need to cancel or change please make sure you are within that time frame and send us an email to shelby@picklesandpopcorndesigns.com

If you have any additional questions, please send us and email to shelby@picklesandpopcorndesigns.com